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Contact

Represents a contact (person) tied to a company account: name, email, phones, role and department, locale, primary-contact flag (isPrimary), tags, and optional social profiles. Used in flows that sync the address book and decision makers across sales, marketing, and support tools.

Full JSON example​

{
  "id": "cnt_1Mn4Op7Qr0St3",
  "channel": "demoipaas",
  "createdAt": "2025-11-02T14:20:00+00:00",
  "updatedAt": "2026-02-01T11:05:00+00:00",
  "firstName": "Giuseppe",
  "lastName": "Verdi",
  "email": "g.verdi@beta-industries.test",
  "phone": "+39 348 7654321",
  "mobile": null,
  "jobTitle": "Chief Technology Officer",
  "department": "IT",
  "locale": "it",
  "accountId": "acc_2Hj5Kl8Mn1Op4",
  "isPrimary": true,
  "tags": ["decision-maker"],
  "socialProfiles": {
    "linkedin": "https://www.linkedin.com/in/example"
  }
}

Remarkable notes​

  • accountId must reference the account id in the target system; some CRMs create the company first, then the contact.
  • isPrimary matters only where the CRM supports a primary contact per account.
  • socialProfiles is an extensible key map (e.g. linkedin, twitter) per connector conventions.